What is operational empathy? Part 2.
Before getting into the definition of operational empathy as a continuation of Part 1, I want to describe a mindset that we realized we all have but individually we need to learn to control. Because if we don't control, it has an uncanny ability to impact an organization so quickly. Consider the definition the CDC has for the word staphylococcus. Staphylococcus aureus [staf I lō-kok is aw ree us] (staph), is a type of germ that about 30% of people carry in their noses. Most o