A manager I had while working at an Outback in the late 1990s, once made a point that no one in the kitchen forgot. When a cook named Bird slowed the pace of the line, she didn’t argue or lecture. Instead she had him sit in a chair and watch her do both jobs; his and hers. In that moment, the message was unmistakable: effort isn’t coached. It’s expected. And everyone has a choice to make when it comes to the effort that is given.