Every organization has its version of a fire alarm, or the signal that indicates immediate attention and support are needed. But what happens when the alarm is sounded too often, or for the wrong reasons? The credibility of the requestor can erode, while responders may become hesitant to act with the same urgency next time. This article explores the shared responsibility of those who call for help and those who answer, and why trust is the foundation of every effective respon

Nature often announces storms with silence. Organizations do the same. Leaders who learn to interpret quiet periods can distinguish between systems operating as intended and warning signs that deserve curiosity and attention.

The score was 8 to 1 in the middle of the fifth, and the Pittsburgh Pirates were losing. Not exactly surprising considering the team’s...

I assume most attendees of organizations are required to that write some form of “trip report” that reflects on the take-aways of a...