Operational empathy is not sympathy. It is the act of listening and understanding the operations. It is the constant reminder that manufacturers manufacture. It is the act of staying close enough to the floor to sense things such as fatigue, complacency, and momentum.

This morning was 14 degrees Fahrenheit, yet the sun showed off its superpower by making the recent 4 inches of snow sparkle in every...

My mother, sister, and I were conversing recently through Facetime while sipping on our coffee-flavored coffee of choice. And as mothers...

Regardless of the business sector, meetings intended to review the supply chains have become just downright depressing. Sit down with any...

I was talking to a friend lately about the melancholy moments in a professional career that became influential turns when looking back....

Organizations are becoming more connected than ever before with the complete office packages of Microsoft or Google. We can work on...

My zipper broke on my winter jacket the other day and I was able to contact the manufacturer, work through a claim, and have it repaired....

Before getting into the definition of operational empathy as a continuation of Part 1, I want to describe a mindset that we realized we...

A decade ago, I was part of a team training Overall Equipment Effectiveness (OEE) to a group of middle and upper management. The audience...