problem solving | OpEmpathy.com

Remove the obstacles preventing creativity.

Have you ever been stuck in a good rut? Have you caught yourself in the middle of an incident investigation, and the root cause continues...

Fremdschämen

Two weeks into a new job a decade ago, I was given the results of a third-party audit. Handed to me by the lead auditor in a nicely...

What the water does is what counts.

Read any report, and the collateral damage of COVID can be seen and felt everywhere. Read research on COVID’s impact on workplace morale,...

Where is it? I don't see it.

I have been rethinking what an asset is in a variety of contexts. Historically, I have rigidly treated the definition of an asset as...

We are problem solvers during investigations, not storytellers

Recently I have been researching for examples of problem-solving that have gone wrong. I wanted to understand specific examples, some of...

One lonely cinnamon roll doesn't mean it is old

When conducting investigations, we often allow our assumptions to get in the way of our investigation. We see something that we perceive...

Smile. Let's see those estimates.

Finding things in everyday life that empower you to evaluate statistics or theorize estimates on a scenario has always been fun for my...

Dr. Lloyd S. Nelson didn't yell, he insisted.

There are plenty of tools to conduct investigations within manufacturing. Some can be solved with a 5-why or an Ishikawa diagram. Others...

Who is your department's helpline for projects?

My zipper broke on my winter jacket the other day and I was able to contact the manufacturer, work through a claim, and have it repaired....

When Does Your Analysis Reach a Point of Diminishing Return?

We all fall on both sides of the fence when solving problems. We are either on the receiving end of problems to solve or we are the...