The FBI has recently opened a criminal investigation on the container ship that brought down Baltimore’s Francis Scott Key Bridge in...

Imagine you are in a small house in the Beacon Hill neighborhood in Boston. Starring out the window, you see rows of red-brick houses,...

Have you ever been stuck in a good rut? Have you caught yourself in the middle of an incident investigation, and the root cause continues...

Two weeks into a new job a decade ago, I was given the results of a third-party audit. Handed to me by the lead auditor in a nicely...

Read any report, and the collateral damage of COVID can be seen and felt everywhere. Read research on COVID’s impact on workplace morale,...

I have been rethinking what an asset is in a variety of contexts. Historically, I have rigidly treated the definition of an asset as...

Recently I have been researching for examples of problem-solving that have gone wrong. I wanted to understand specific examples, some of...

When conducting investigations, we often allow our assumptions to get in the way of our investigation. We see something that we perceive...

Finding things in everyday life that empower you to evaluate statistics or theorize estimates on a scenario has always been fun for my...

There are plenty of tools to conduct investigations within manufacturing. Some can be solved with a 5-why or an Ishikawa diagram. Others...

My zipper broke on my winter jacket the other day and I was able to contact the manufacturer, work through a claim, and have it repaired....

We all fall on both sides of the fence when solving problems. We are either on the receiving end of problems to solve or we are the...